Thời lượng học: 14 buổi + 1 ngày kiểm tra cuối kỳ và trao chứng chỉ tốt nghiệp.
Cấp độ: Cơ bản
Mục tiêu: Khoá kỹ năng này được thiết kế đặc biệt dành riêng cho những nhân viên mới, nhân viên văn phòng trong công ty với mong muốn làm việc tốt hơn.
| No. | Skills | Objectives |
| 1 | Greeting | – Getting to know someone – Trainees know how to greet a person using proper body language (Direct eye contact, firm handshake, straight back and balanced shoulders and word stress) |
| 2 | Business card exchange | – Knowing how to give and receive a business card – Culture awareness in business card exchange – Do and don’t in business card exchange |
| 3 | Task Taking | – Knowing how to use a task taking form – Using active listening techniques to confirm the given tasks |
| 4 | Effective scheduling | – Understanding the importance of a schedule – Knowing how to do an effective daily working schedule |
| 5 | To do list & check list | – The importance of to do list and check list – Steps to do a to do list and check list |
| 6 | Reporting | – Types of reports, steps to do a good report |
| 7 | Brain Storming | – Definition of brain storming – Knowing how to use brain storming at work |
| 8 | Note Taking | – Tips & steps for a good note taking |
| 9 | Telephone etiquette | – Tools and tips to deliver clear messages via phone |
| 10 | Folders management | – Ways to have good folders management |
| 11 | Computer files management | – Ways to have good files management |
| 12 | Skype and antivirus protection | – Applications of Skype at work and how to use virus software in an effective way |
| 13 | – Basic format and formal language in writing an email – Do and don’t in email writing |
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| 14 | Smart phone applications | – Knowing and apply useful smartphone applications at work |